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FAQ's

What is Enablr Sales?

Enablr Sales is an AI-powered sales enablement and field-force management platform that helps organizations manage customer engagement, digital content, sales activities, analytics and AI-powered insights from one platform.
For pharmaceutical companies, Enablr combines eDetailing, Closed Loop Marketing (CLM), field-force automation, Rx tracking, secondary sales, HCP engagement, geo-intelligence and AI-powered sales capabilities.

Enablr is designed for organizations with distributed sales and customer-facing teams that need to manage field activities, digital engagement, sales content and performance analytics.
The platform has a strong focus on pharmaceutical sales teams and can also be configured for industries such as insurance, mutual funds and real estate.

Enablr combines capabilities commonly associated with Sales Force Automation (SFA), CRM, eDetailing and Closed Loop Marketing. 
It is designed to connect field activities, customer information, digital content, engagement data and analytics rather than operating only as a traditional CRM system. 

Enablr combines field-force automation with digital engagement and AI capabilities.
Instead of managing only sales activities, teams can use Enablr for eDetailing, content engagement, customer interactions, Rx tracking, secondary sales, geo-intelligence, analytics and AI-powered meeting and sales coaching capabilities.

Yes. Enablr is designed as a cloud-based sales enablement platform that allows organizations to manage users, content, sales activities, analytics and customer engagement through a centralized system. 

Pharma Sales & Field Force Automation

What is pharma sales force automation?

Pharma Sales Force Automation (SFA) is technology used to digitize and manage pharmaceutical field-force activities such as planning, customer visits, daily call reporting, sales tracking, content delivery, prescription capture, analytics and field-force performance. 
Enablr provides these capabilities through a connected platform designed for pharmaceutical sales teams.

Yes. Enablr supports pharmaceutical Sales Force Automation through features such as scheduling, tour planning, daily call reports, prospect management, geo-intelligence, customer engagement, analytics and digital detailing.
Its pharma capabilities also extend into Rx tracking, secondary sales and AI-powered sales intelligence. 

Yes. Enablr can help organizations manage activities performed by medical representatives and other field-force users, including planning, customer visits, digital presentations, call reporting, feedback, location-based activities and performance monitoring.
The exact workflows can be configured according to the organization’s sales structure and processes. 

Yes. Enablr supports Daily Call Reports (DCR) for capturing daily field activities, customer interactions and meeting outcomes.
Managers can use DCR data to monitor field execution and analyse team performance.  

Yes. Enablr supports tour planning so field-force users can plan visits in advance and submit plans for managerial approval.
The platform supports workflows such as monthly planning, daily alerts, tour locking and joint tour planning.  

Yes. Enablr provides geo-intelligence capabilities including check-in/check-out, geo-fencing and geo-tracking.
These capabilities can help organizations monitor location-based field activities, improve reporting accuracy and gain visibility into field execution.  

Geo-fencing allows an organization to define virtual geographic boundaries around selected locations. 
Enablr can use geo-fencing as part of field-force workflows to support location-based check-ins and improve the accuracy and accountability of field activity reporting.  

eDetailing & CLM

What is pharma eDetailing?

Pharma eDetailing is the digital delivery of pharmaceutical product, brand and scientific information to healthcare professionals through digital presentations and interactive content.
Enablr enables face-to-face and remote eDetailing, interactive visual aids, content management, presentation tracking and engagement analytics.  

Yes. eDetailing is one of Enablr’s core capabilities for pharmaceutical organizations. 
The platform enables field teams to present digital content to HCPs, access content offline where required, personalize presentations and capture engagement information for subsequent analysis.  

Yes. Enablr supports both face-to-face and remote eDetailing workflows, allowing sales teams to deliver digital presentations and engage with customers across different interaction formats. 

Closed Loop Marketing (CLM) connects digital content delivery, customer interactions and engagement data to help pharmaceutical organizations understand how their sales content performs and improve future customer interactions. Enablr combines CLM-related capabilities with eDetailing, analytics, customer management and AI-powered insights. 

Yes. Enablr provides CLM capabilities that allow organizations to manage digital sales content, deliver presentations, capture engagement information and analyse customer interactions.
The platform combines CLM with broader sales-force automation and analytics capabilities. 

Yes. Enablr provides presentation and content analytics that can help organizations understand slide usage, user engagement and presentation performance. 
This enables sales and marketing teams to identify which content is being used and how customer interactions are progressing. 

Yes. Enablr provides offline functionality that allows field users to access selected content and conduct presentations in environments with limited or no internet connectivity. 
Data can subsequently be synchronized according to the configured application workflow.  

Yes. Enablr supports personalized storytelling and slide-level brand selection, allowing presentations to be adapted based on the prospect or customer interaction. 
Its AI-driven Slide Selector can also help identify relevant brands or products based on configured data and interaction context. 

Rx Tracking & Secondary Sales

Does Enablr provide prescription tracking?

Yes. Enablr provides doctor-wise Rx tracking that allows pharmaceutical organizations to capture and analyse prescription-related information. 
The resulting data can help teams understand prescribing patterns, brand adoption and other configured sales indicators.

RCPA (Retail Chemist Prescription Audit) is the process of capturing prescription and competitor-related information from the market to understand brand and competitor performance. 
Enablr’s RCPA module enables field teams to capture relevant competitor data, analyse prescribing and brand trends, and generate actionable insights for competitor analysis and sales planning. 

Yes. Enablr supports secondary sales tracking at the distributor or stockist level.
This provides visibility into stock movement, demand fulfilment and distribution activity, helping sales teams connect field execution with market-level sales performance. 

Yes. Enablr supports primary and secondary sales capture and analysis within the platform. It also supports internal stockist transfers, enabling sales teams to capture, monitor and analyse relevant stockist-level movement and sales data in one connected environment. 

AI & Sales Intelligence

Does Enablr have any AI features?

Yes. Enablr includes AI-powered capabilities designed to support sales teams with coaching, recommendations, interaction analysis and sales intelligence. 
Current AI capabilities include AI Coach, meeting insights and suggestions, brand recommendations and AI-based meeting analysis.  

Enablr AI Coach is designed to provide sales representatives with contextual coaching, conversation cues and recommendations that can help improve sales interactions. 
It can support representatives before and during customer interactions by providing relevant guidance based on the configured workflow and available data.  

AI-based Meeting Analysis analyses recorded sales or HCP interactions to identify useful information such as key discussion points, sentiment and follow-up opportunities. 
The resulting insights can help sales representatives and managers understand conversations and improve future interactions.  

Yes. Enablr can analyse recorded sales interactions using its AI capabilities. 
Depending on the enabled configuration, analysis can generate summaries, conversation insights, sentiment indicators, follow-up information, talking points and recommendations. 

Yes. Enablr supports generative AI capabilities for scripts, suggestions and contextual talking points. 
These capabilities can help sales representatives prepare for customer interactions, respond to objections and tailor conversations based on available customer and interaction information. 

Yes. Enablr includes a Brand Recommendation Engine that can suggest relevant brands or products based on configured historical data, engagement trends and customer or prospect profiles. 
Recommendations are intended to support sales teams and should be evaluated by users before being used in consequential decisions. 

Analytics, Integrations & Management

Does Enablr provide real-time sales analytics?

Yes. Enablr provides dashboards and analytics that can give managers visibility into sales activities, presentation usage, customer engagement, scheduling and other configured operational metrics.

Yes. Enablr supports integration with Microsoft Power BI to enable visualization and analysis of relevant Enablr data through interactive dashboards and reports.  

Yes. Enablr supports customizable prospect profiles, segmentation and tagging. 
Organizations can group and filter prospects based on factors such as behaviour, geography or sales stage, depending on the configured implementation. 

Yes. Enablr supports user access management and hierarchy mapping. 
Organizations can configure reporting structures and permissions to support workflows such as daily call reporting, tour-plan approvals and sales dashboards.  

Enablr supports configured single sign-on options, including Microsoft and Google-based authentication, along with email otp based authentication where enabled. 
SSO availability and configuration can depend on the customer’s implementation requirements. 

Content, Campaigns & Engagement

What is the Enablr Media Centre?

The Enablr Media Centre is a centralized content hub where administrators can manage digital sales and marketing assets such as images, PDFs, audio and video. 
Field users can access relevant content and create presentations or PDFs for customer engagement, depending on the configured workflow.  

Yes. Enablr supports multiple content formats including PDFs, images, audio, video and interactive visual aids. 
The platform can also support HTML-based interactive content and other customized digital experiences.  

Yes. Enablr supports configurable campaign capabilities that can connect marketing initiatives with field sales activities and customer engagement. 
Campaign functionality can be customized according to the organization’s brand, audience and operational requirements.  

Security, Privacy & Compliance

Does Enablr support data security and access controls?

Enablr provides configurable access controls, authentication, user management and organizational hierarchy capabilities to help organizations control access to platform data and functionality. 

No. Enablr customer data is restricted and is not exposed to external or third-party AI models. Client data is kept isolated within the Enablr environment and is processed only for the functionality enabled for that customer.
Client data is not shared across customers and is not used to train AI models or improve models using cross-client data. Enablr follows controlled data access and processing practices to help protect customer data and maintain data confidentiality.

Implementation & Commercial

How can a company get started with Enablr?

Organizations can contact the Enablr team to discuss their sales workflows, user requirements, integrations and desired capabilities. 
The implementation process can then be configured around the organization’s field-force structure, content, reporting requirements and technology environment. 

Yes. While Enablr has strong capabilities for pharmaceutical sales and HCP engagement, its configurable platform can support other field-sales and customer-engagement use cases.
The current website highlights pharmaceutical, insurance, mutual fund and real-estate applications. 

Yes. Enablr can be integrated with relevant enterprise systems depending on the customer’s requirements and available APIs or data interfaces.
Integrations can support areas such as analytics, authentication, sales data, customer data and reporting. 

Enablr is designed to support distributed sales teams and provides capabilities for user management, organizational hierarchies, field activities, content distribution, analytics and customer engagement.
Enterprise implementation requirements, user volumes, integrations and infrastructure should be assessed during solution design. 

You can request a personalized Enablr demonstration through the Enablr Sales website.
The Enablr team can demonstrate relevant capabilities based on your industry, field-force structure, sales workflows and technology requirements.